Discover how you can professionally assert your wants and needs with emotional intelligence and without being aggressive.

About this event

In this training participants will learn:

• The difference between assertiveness, aggressive, passive & passive-aggressive
• Assertive rights
• Resistance to being assertive
• Being more confident to speak up
• Assertive communication
• Making requests & negotiating
• Making refusals
• Giving & Receiving Feedback
• Dealing with the unexpected
• How to work with different hierarchy and stakeholders

This training is ideal for:

• Anyone who wants to improve their communication.
• Anyone new to leadership or supervision roles.
• Those that want to reduce conflict with colleagues, customers, family, and friends.
• Those wanting to feel more confident in their communication.
• Those who want to create greater influence.

Special Offers

• Bring someone with you and the second person is free (see ticket details)
• Refer someone and you both get your tickets for the same event at 50% off. (This requires your ‘friend’ to contact us directly for their discount code on booking).