In this workshop, participants will learn:

• The principles of behavioural response
• Stages of conflict
• How to change the energy or focus of a conversation
• Ways to provide feedback
• The differences between Passive, Aggressive and Assertive
• Ways to manage conflict
• Different behavioural styles
• The risks of assumption

This training is ideal for:

• Anyone wanting to feel more confident in their communication
• Those that are front-facing for a business or organisation
• Anyone wanting to reduce conflicts in the workplace
• Those who wish to increase their communication skills and EQ