In this half-day workshop participants will explore:

• Emotional Intelligence
• Mindful practices and approach
• Changing the way we respond
• Understanding why people frustrate us
• Human behavioural triggers & responses
• Preparing for difficult conversations
• Managing energy

This workshop is ideal for:

• Leaders, Managers & those in senior positions
• Anyone working in a toxic environment
• Those who are responsible for managing complaints
• Anyone tired, exhausted or overwhelmed by regular challenging conversations