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Managing Difficult Conversations
Develop a more mindful and resilient practice for managing difficult people & conversations.
About this event
In this half-day workshop participants will explore:
- Emotional Intelligence
- Mindful practices and approach
- Changing the way we respond
- Understanding why people frustrate us
- Human behavioural triggers & responses
- Preparing for difficult conversations
- Managing energy
This workshop is ideal for:
- Leaders, Managers & those in senior positions
- Anyone working in a toxic environment
- Those who are responsible for managing complaints
- Anyone tired, exhausted or overwhelmed by regular challenging conversations
