What’s it all about?

Resolving conflict is one of the most challenging responsibilities you that you will face as a people manager. Learn to meet this challenge with confidence, using simple mediation techniques.

• Minimise risk and maximise team productivity by assisting your people to sort out ‘personality differences’, disagreements and conflicts.
• Take your people management skills to a higher level, by learning simple mediation techniques.
• Decide when it’s appropriate for you to mediate and when you need additional help from a professional.
• Set a constructive tone for discussion, using positive framing techniques.
• Help team members discuss their needs and concerns successfully, by posing solution-focused questions.
• Use conflict-mapping techniques to facilitate problem-solving discussions.

This course gives you practical tools for addressing team conflict in the early stages and preserving positive team dynamics.

The EASA Mediation Skills for Managers course is offered as a 3-day sequential public workshop series, with prerequisites applying to days 2 and 3 of this program.

In this session (Day 1 of 3) we will explore:

• Introduction to Conflict (Types of Conflict, Stages and Causes of Conflict, Conflict Styles)
• The Mediation Process – an overview
• Mediation Practice
• Next Steps