Training, Workshops & Presentations
The latest Gallup “State of the Global Workplace” report (April 2025) shows that Global employee engagement fell from 23 % in 2023 to 21 % in 2024, and this drop is estimated to have cost the global economy around US $438 billion in lost productivity
Gallup attributes this lack of engagement to the stress, lack of support and lack of training provided to managers.
Manager engagement fell from 30 % to 27 %, particularly among younger and female managers.
However, managers account for roughly 70 % of the variance in team engagement levels—meaning manager wellbeing heavily influences workplace wellbeing overall
Only 44 % of managers receive any formal management training, which Gallup suggests is a major contributor to disengagement
41 % report experiencing “a lot of stress” at work on a typical day, making stress one of the core indicators of poor workplace wellbeing
We help leaders with the human side of work — taking them from stress to strength, chaos to calm, and messy to magic.
Through customised programs in resilience, time management, emotional intelligence and leadership, we build lasting behavioural competencies in leaders. Backed by evidence-based tools and shaped by lived, multicultural experience, our work is practical, personal and designed for humans in a digital world.
Committed to the human side of work. Keeping learning alive.
The training titles below are indicative of what we can offer. Ask us about our extensive catalogue of training or what custom designed options might look like.
Feel Good at Work
Stress to Strength
Our workshops empower professionals to manage stress, build resilience, and lead with empathy while maintaining peak productivity. Participants will learn to set boundaries, navigate difficult conversations, and create effective communication within diverse teams. With tools to prioritise, overcome procrastination, and inspire others, this workshop equips leaders to thrive under pressure and create meaningful impact.
Learning Outcomes May Include (but are not limited to):
- What is stress and how we control it
- How to hack your brain to harness stress
- What is emotional resilience and how do we create it
- How to avoid burnout
- How to develop a practice of empathetic leadership
- Understanding boundaries for work and life
- Making requests of others
- Negotiating through difficult conversations
- Managing dramas – the power dynamic
- Developing a mindful and strategic approach to productivity
- How to say ‘No’ in a professional & respectful way
- Embracing diversity & working with differences
- How to show appreciation in the right way
- Understanding how to communicate effectively with others in stressful situations
This training is ideal for:
- Professionals in leadership roles seeking to navigate stress and build resilience.
- Business owners aiming to enhance productivity and create effective communication.
- Team managers striving to lead with empathy and handle workplace dynamics confidently.
- Individuals working in high-pressure environments or experiencing significant change.
- Leaders managing diverse teams or navigating complex conversations and challenges.
Okay, Not Okay in the Workplace
Most people think they know what constitutes appropriate workplace behaviour. This workshop delves into the grey areas to explore boundaries, risk, respect and more.
Learning Outcomes May Include (but are not limited to):
- Organisational Responsibility
- Clear and blurred boundaries
- How is respect demonstrated in the workplace?
- Expectations in the workplace
- Bullying & Harassment
- Discrimination
- Cyber Bullying Risk
- Bystander Risk
- Organisational Change & it’s risk
- Psychological Risk
- Preventative Measures
- What can I do, what should I do?
- Workplace Culture
This workshop is ideal for:
- Any business wanting to reduce a high turn-over of staff
- HR Managers wishing to reduce the risk of mediation
- Organisations wanting to create a positive, safe workplace culture.
- Leaders wanting to develop their inclusive leadership skills
- Teams that want to develop her enhance the workplace respect and harmony.
Psychological Safety at Work
Participants will understand psychological safety through the lens of Australian WHS laws, focusing on practical ways to identify and manage psychosocial hazards. Participants will walk away with clear strategies to build trust, support open communication, and create a safer, more respectful workplace culture.
Learning Outcomes
By the end of this session, participants will be able to:
- Understand what psychological safety is (and isn’t)
- Recognise psychosocial hazards in their workplace
- Know their responsibilities under Australian WHS law
- Identify behaviours that create or erode psychological safety
- Apply practical strategies to build a safer, more inclusive team culture
- Respond constructively to breaches or concerns around psychological safety
This training is ideal for:
- People Leaders: Supervisors, managers, and team leaders, Department heads and coordinators
- Executives and Senior Leadership
- HR team wanting to learn from others
- Health and Safety Representatives (HSRs) & WHS Officers
- Those driving respectful, inclusive workplace practices
- Anyone involved in leading workplace change
Managing Stress and Preventing Burnout
Participants will gain the tools to manage workplace stress and prevent burnout before it takes hold. With a mix of self-awareness, hands-on strategies and real-world examples, it helps people stay calm under pressure and maintain their wellbeing at work.
Learning outcomes may include (but are not limited to):
- Understand the difference between healthy stress, chronic stress, and burnout
- Identify early warning signs of personal and workplace stress
- Learn practical, easy-to-use stress management tools
- Recognise what contributes to burnout and how to prevent it
- Build awareness of how workplace culture, communication, and leadership affect stress levels
- Create a personalised plan to manage pressure and maintain wellbeing
- Strengthen their ability to respond rather than react in high-stress situations
- Leave with strategies to support themselves and others in staying well at work
This Training is Ideal For:
- Team leaders, supervisors and managers who support staff wellbeing
- Frontline staff and professionals in high-demand roles
- Employees juggling multiple priorities or experiencing change
- Workplaces seeing signs of burnout, fatigue, or rising stress
- Anyone who feels overloaded, reactive, or constantly under pressure
- Organisations wanting to take a proactive approach to psychological safety and wellbeing
Better Together
Overcoming Team Disfunction
Our interactive workshops draw on the Lumina Spark framework to unpack the root causes of team dysfunction and help participants build greater awareness, communication, and trust. Whether it’s misaligned goals, unclear roles, personality clashes, or unresolved tension, dysfunctional team dynamics can quietly sabotage performance and morale.
Through practical activities, reflection, and group insights, our workshops helps teams shift from friction to flow, using Lumina Spark’s accessible model of personality to improve connection, empathy, and accountability.
Learning Outcomes May Include (but are not limited to):
- Recognising the five common dysfunctions of a team (based on Patrick Lencioni’s model) and identify which are most relevant to their team.
- Understand individual and team dynamics through a personality lens.
- Appreciate personality differences and how they influence communication, conflict, decision-making, and collaboration.
- Identify and reflect on personal triggers and team patterns that contribute to breakdowns in trust or communication.
- Use tools and language to give and receive feedback more effectively.
- Develop strategies to address dysfunction, including trust-building, healthy conflict, commitment to decisions, personal accountability, and shared results.
- Build an action plan to take small, practical steps toward a more functional, connected team culture.
This Workshop is Ideal For:
- Teams experiencing tension, miscommunication, or unclear expectations
- New or recently restructured teams trying to build strong foundations
- Team leaders who want to improve cohesion and performance
- HR professionals supporting team development or conflict resolution
- Cross-functional teams needing to collaborate more effectively
- Anyone who’s ever said, “We’ve got the right people, but something’s not working”
Motivating Your Team
People don’t leave jobs, they leave culture, leaders, and feeling unseen. Training on this topic includes practical tools for keeping your team switched-on and sticking around. We’ll cover motivation, loyalty, leadership, and the real reasons people care (or don’t) about their work.
Learning outcomes May Include (but are not limited to):
- Understand what truly motivates staff beyond just pay
- Identify their own leadership style—and when it works (or doesn’t)
- Create a workplace culture that people want to be part of
- Tailor communication and incentives to suit different personalities
- Handle change without losing morale
- Align roles and rewards with what people actually value
This Training is Ideal For:
- Team leaders, managers, supervisors
- Anyone new to leadership roles or supervision
- Anyone wanting to improve their leadership capabilities
- Business owners (especially small to medium teams)
- HR professionals and anyone responsible for people and culture
Appropriate Workplace Behaviour
Most people think they know what constitutes appropriate workplace behaviour. Our training delves into the grey areas to explore boundaries, risk, respect and more.
Learning Outcomes May Include (but are not limited to):
- Organisational responsibility
- Clear and blurred boundaries
- How is respect demonstrated in the workplace?
- Expectations in the workplace
- Bullying & harassment
- Discrimination
- Cyber bullying risk
- Bystander risk
- Organisational change & it’s risk
- Psychological risk
- Preventative measures
- What can I do, what should I do?
- Workplace culture
This training is ideal for:
- Any business wanting to reduce a high turn-over of staff
- HR Managers wishing to reduce the risk of mediation
- Organisations wanting to create a positive, safe workplace culture.
- Leaders wanting to develop their inclusive leadership skills
- Teams that want to develop her enhance the workplace respect and harmony.
Dealing with Difficult People
Our workshops equip participants with practical skills to handle difficult people and defuse workplace conflict confidently and calmly. Through understanding behaviour styles and mastering assertive communication, participants will learn how to turn challenging interactions into productive conversations.
Learning outcomes may include (but are not limited to):
- Understanding common behavioural styles, habits and responses under pressure
- Recognising the stages of conflict and identify early warning signs
- How to shift the energy or focus of a difficult conversation with practical strategies
- Exploring the risks of assumptions and how they can escalate tension
- Distinguishing between passive, aggressive and assertive communication
- How to deliver feedback that supports change and keeps relationships intact
- Making confident requests and hold boundaries without fuelling conflict
- Applying management techniques for handling tricky personalities and workplace tension
This training is idea for:
- Team leaders and supervisors managing diverse personalities
- Managers and HR teams handling workplace conflict
- Those wanting to improve communication and assertiveness skills
- Frontline workers or those who deals with difficult or challenging people at work
- Anyone working in high-pressure or change-heavy environments
- Individuals looking to build confidence in giving feedback and managing tension
- Those wanting to reduce stress caused by misunderstandings or assumptions
Coaching & Mentoring Your Team
Participants will be introduced to techniques to support them as empowering leaders. They will discover some simple ways improve the productivity of their team.
Learning outcomes may include (but are not limited to:
- The difference between coach & Mentor
- How coaching is used in modern performance management
- The Grow Model of Coaching
- Introduction to the Action Research Model
- The benefits of coaching
This training is idea for:
- Anyone new to supervision and leadership
- Those wanting to maintain a culture of growth and development within their workforce
- Leaders who wish to find constructive ways to empower their team to improve
- Anyone with an interest in coaching
- Those who wish to encourage mentorship roles within the workforce
Effective Minute Writing & Purposeful Meetings
In our training, participants will increase their confidence and enhance their skills on how to write better minutes and how to have more purposeful meetings. This training is ideal for anyone new to minute writing or for those that wish to hone their skills.
Learning outcomes may include (but are not limited to:
- What is the real purpose of minutes.
- Understanding the language of minutes.
- Have clarity around the role of the minute taker and your role in particular.
- Have different methods for taking clear and accurate notes.
- Improving listening & writing skills.
- Work effectively with the chair and participants.
- Basic grammar & writing styles
- Better sentence structures; and
- Different minute styles & layouts.
This training is ideal for anyone who:
- Takes minutes for their work
- Needs to take minutes occasionally or regularly
- Is new to minute writing
- Already takes minutes but wants to improve their skills or feel more confident.
Working Effectively as a Team
Helping teams build a supportive workplace by understanding different communication and learning styles, managing frustration, and showing genuine appreciation. Participants will gain practical skills to improve collaboration, handle challenges calmly, and create positive connections that boost team performance.
Learning outcomes may include (but not limited to):
- Recognise and contribute to creating a supportive and positive workplace culture.
- Identify different learning and communication styles and adapt accordingly.
- Understand the impact of workplace culture on team dynamics.
- Manage frustration when working with others and respond constructively.
- Show genuine appreciation and build positive relationships within the team.
This training is idea for:
- Teams looking to improve collaboration and communication
- Team leaders and supervisors wanting to boost team morale and effectiveness
- Managers aiming to build a positive and supportive workplace culture
- Employees who want to better understand their own and others’ communication and learning styles
- Organisations experiencing conflict or frustration within teams
- Groups wanting practical tools for managing workplace stress and appreciating colleagues
- Anyone keen to develop stronger, more positive working relationships at work
Talk Smart
Delivering Bad News
This interactive training is packed with communication tools designed to help professionals develop the skills and confidence needed to deliver difficult or sensitive news effectively and empathetically. Suitable for managers, team leaders, HR professionals, customer service staff, or anyone who needs to communicate challenging information.
Learning outcomes may include (but are not limited to:
- Understand the importance and impact of delivering bad news responsibly
- Recognize the emotional and psychological effects on recipients and themselves
- Learn key principles and frameworks for delivering bad news with empathy and clarity
- Develop effective communication strategies tailored to different audiences and situations
- Practice techniques for managing challenging reactions and questions
- Improve their active listening and emotional intelligence skills
- Gain confidence in preparing for and conducting difficult conversations
This workshop is suitable for anyone who:
- Regularly or occasionally needs to deliver difficult information in their role
- Wants to improve their communication skills in sensitive situations
- Seeks to handle challenging conversations more professionally and compassionately
- Is involved in HR, customer service, or leadership roles requiring delicate communication
This training includes practice sessions, group discussions, and practical tips to help participants apply learning immediately.
Assertiveness Techniques
Our professional development training is designed to help participants build strong, practical communication skills they can use immediately, whether they’re supporting clients, leading a team, or navigating tricky conversations. The focus is on using assertive communication to guide, encourage, and influence others with confidence and clarity.
Learning outcomes may include (but are not limited to):
- The difference between passive, aggressive, passive-aggressive and assertive behaviours
- What assertiveness really is (and isn’t), including your rights as a communicator
- Why assertiveness can feel uncomfortable and how to move through that
- How to speak up with more confidence
- Skills for making clear requests, negotiating respectfully, and saying no
- Giving and receiving feedback without defensiveness
- Staying composed when the unexpected happens
- Navigating hierarchy and working effectively with different stakeholders
Who It’s For:
- Anyone wanting to improve their communication, personally or professionally
- New or emerging leaders and supervisors
- People who want to reduce conflict and have more constructive conversations
- Those who want to feel more confident, calm, and influential in how they communicate
Conflict Resolution
Conflict is inevitable. How we handle it is a choice. Our practical training gives participants the confidence, tools, and language to address tension early, communicate clearly, and steer conversations towards resolution, not resentment.
This professional development training explores the causes of conflict, how to read the emotional cues behind it, and how to respond rather than react. With a focus on practical communication tools and emotional intelligence, participants will learn how to de-escalate tension, hold courageous conversations, and build stronger working relationships, especially in small teams, high-pressure roles, or regional communities where avoidance is common and silence can be costly.
Learning outcomes may include (but are not limited to):
- Recognise the common causes and behavioural patterns of workplace conflict
- Understand their own conflict style using behavioural profiling (Extended DISC, optional)
- Apply emotional intelligence to stay calm, present and purposeful during tense interactions
- Use assertive communication to express concerns without blame
- Practice a step-by-step model for difficult conversations, grounded in mediation principles
- Manage strong emotions in themselves and others
- Know when to escalate, when to step back, and how to repair relationships after conflict
- Communicate with clarity and confidence, even under pressure
This Training Is Ideal For:
- Team leaders, managers and coordinators navigating interpersonal challenges
- HR teams, project, or community-facing roles where diplomacy is essential
- Business owners and professionals in rural and regional areas where relationships are close-knit and conflict can linger
- Anyone who avoids conflict, overreacts in the moment, or wants to handle hard conversations with more clarity and less stress
Speaking with Influence & Confidence
This training is designed for leaders who want to communicate with clarity, credibility, and confidence, especially when the pressures on. Whether you’re speaking at a board meeting, leading a team briefing, or stepping up to the conference stage, your presence and delivery can make or break your message.
This training supports participants to find their voice, manage nerves, and learn practical tools to speak with influence in any setting.
This training can also explore what executive influence on stage really looks like, and how to develop an authentic version of it.
Learning outcomes include (but are not limited to):
- How to build the confidence to speak up and hold attention in high-stakes moments.
- Understanding the core elements of executive presence when speaking.
- How to communicate with impact, whether in the boardroom or on stage.
- How to use vocal and physical techniques to strengthen presence and authority.
- How to craft clear, persuasive messages that resonate with different audiences.
- How to manage nerves and channel adrenaline productively.
- Practise responding to difficult questions without losing composure.
- Explore storytelling, tone, and structure to lift your message.
- How to receive practical, personalised feedback to enhance your delivery style.
Who this training is ideal for:
- Executives and senior leaders looking to strengthen their public presence.
- Professionals preparing for keynote talks, presentations, or media appearances.
- Managers transitioning into more visible leadership roles.
- Anyone ready to build confidence when speaking to influence others.
Dealing with Difficult People
Our workshops equip participants with practical skills to handle difficult people and defuse workplace conflict confidently and calmly. Through understanding behaviour styles and mastering assertive communication, participants will learn how to turn challenging interactions into productive conversations.
Learning outcomes may include (but are not limited to):
- Understanding common behavioural styles, habits and responses under pressure
- Recognising the stages of conflict and identify early warning signs
- How to shift the energy or focus of a difficult conversation with practical strategies
- Exploring the risks of assumptions and how they can escalate tension
- Distinguishing between passive, aggressive and assertive communication
- How to deliver feedback that supports change and keeps relationships intact
- Making confident requests and hold boundaries without fuelling conflict
- Applying management techniques for handling tricky personalities and workplace tension
This training is idea for:
- Team leaders and supervisors managing diverse personalities
- Managers and HR teams handling workplace conflict
- Those wanting to improve communication and assertiveness skills
- Frontline workers or those who deals with difficult or challenging people at work
- Anyone working in high-pressure or change-heavy environments
- Individuals looking to build confidence in giving feedback and managing tension
- Those wanting to reduce stress caused by misunderstandings or assumptions
Customer Service
Participants will learn how to create repeat business with quality customer service, create better outcomes with less effort and manage difficult customers.
Learning outcomes can include (but are not limited to):
- What inspires and motivates the customer/client
- How to build relationship and rapport
- Identifying customer touch points
- What is word of mouth marketing
- How to handle complaints or objections
- How to handle bad reviews
- How to handle difficult customers
- Providing feedback to your team
- Why we have policies & procedures
This training is ideal for:
- Anyone involved in the delivery of service
- Those who are front facing to a business
- Anyone who may need to deal with difficult customers or clients
- Those wanting to streamline the customer experience
- Those who want to improve their repeat business with simple tips and tricks.
- standings or assumptions
Communication Techniques
Participants will develop stronger language and communication skills to support clients, staff and stakeholders. They will feel more empowered with stronger awareness of their own communication and with a portfolio of communication skills. This will enable them to positively guide, direct, and encourage others.
Learning outcomes include (but are not limited to):
- Behavioural cycles
- Different communication styles
- Active listening & listening inhibitors
- Working with those who are supportive or resistant.
- Using learning styles for better communication.
- The power of words & body language
- Dealing with objections or complaints
- Giving meaningful feedback
- The right focus and energy
- Unravelling assumptions
- Communicating with annoying characters
This training is ideal for:
- Those that want to support, empower, and offer positive direction.
- Anyone new to leadership.
- Those who wish to improve their power of influence in negotiations or sales.
- Those wanting to increase productivity and be more effective in communication.
Mission Control
Leading Change
Change is part of the job these days, but that doesn’t make it any easier to lead. Whether it’s restructuring, new systems, growth, or cultural shifts, leaders are expected to keep people on board, keep things moving, and stay sane in the process. This practical, training is for people tasked with leading others through change (big or small). Participants will gain the tools, mindsets, and communication skills to lead with clarity, confidence and compassion, even when things get messy.
Learning Outcomes May Include (but are not limited to):
- Understand the psychology of change (and why people resist it)
- Identify the difference between technical change and adaptive change
- Use a simple framework to plan for and lead change effectively
- Communicate clearly and honestly in uncertain times
- Spot signs of change fatigue or pushback early—and respond appropriately
- Support emotional reactions without being a sponge
- Build buy-in and shared accountability across the team
- Maintain personal resilience and perspective during prolonged change
- Apply real-world strategies to maintain momentum (and morale)
This training is Ideal for:
- Team leaders, supervisors and managers leading operational or structural change
- Executive leaders navigating cultural or strategic transformation
- Project leads responsible for rolling out new systems or processes
- HR and People & Culture professionals supporting change across the organisation
- Community or regional leaders managing change in small teams or close-knit settings
- Anyone who’s been told “you’re in charge of this now” with zero instruction manual
Managing the Performance of Your Team
Empower the team to perform at their best and equipping leaders with the techniques & strategies to be more effective leaders.
This practical training gives leaders the tools to support, stretch, and steer their teams, whether they’re thriving or off track. Participants will learn how to give meaningful feedback, manage in the moment, and align team performance with what matters most. This training is ideal for leaders who want to be clear, confident, and consistent in how they lead.
Learning Outcomes May Include (but are not limited to):
- Different systems of performance management;
- How to communicate effectively for feedback, motivation or addressing concerns;
- Monitor & assess performance;
- Managing in the moment.
- Aligning values, goals and K.P.I’s to the organisation;
- Working with people at different stages of their development
- Coaching Your Team
- Performance Management Improvement Plans
This training is ideal for:
- Leaders and Managers looking to enhance their leadership effectiveness.
- Team Leaders who want to improve team performance and motivation.
- Managers overseeing diverse or evolving teams.
- Those navigating business growth or team changes.
- Individuals responsible for performance management and development.
- Leaders who want to align team goals with organizational values and KPIs.
- Coaches or mentors within teams.
- Those seeking practical tools for feedback, performance assessment, and improvement plans.
Effective Supervision
This training is designed for new or emerging leaders who want to step up with confidence. Participants will learn practical skills to communicate clearly, manage performance, delegate effectively, and build a team that works well together. Ideal for anyone moving from team member to team leader, or for those just looking to get better at leading people and juggling priorities.
Learning Outcomes May Include (but not limited to):
- Understand what changes you need to go from team player to a supervisor
- Know how to communicate with people different to you
Effective feedback - Prioritise work and help others to do the same
- Delegation techniques
- Adaptive leadership techniques
- Creating collaborative teams
- Recognise & resolve conflicts
- Clarify expectations for a team
- Identify growth & development areas
- Manage the performance of your team
- Coach teams to achieve goals
This training is idea for:
- Anyone knew to supervision
- Anyone wanting to polish their leadership skills
- Those wanting more confidence in their communication techniques
- Anyone struggling to stay on top of the work
Executive Influence
This dynamic workshop is designed to equip leaders, managers, and professionals with the skills and strategies to effectively influence stakeholders, teams, and clients. Ideal for those looking to enhance their leadership presence, persuasion techniques, and communication skills to achieve organizational goals.
Learning Outcomes:
- Understand the core principles of influence and why it matters in leadership
- Explore proven models and frameworks for influencing stakeholders, teams, and clients
- Develop awareness of different influencing styles and when to use them
- Enhance communication skills to persuade and motivate effectively
- Learn why it’s important to build credibility and trust to strengthen influence
- Practice techniques for framing messages to resonate with diverse audiences
- Gain strategies for managing resistance and overcoming objections
- Apply influence tactics ethically and authentically to sustain long-term impact
This workshop is suitable for anyone who:
- Leads teams or manages stakeholder relationships
- Wants to improve their persuasive communication skills
- Wishes to enhance leadership skills and presence
- Seeks to build stronger influence within their organization or with clients
This workshop includes practical exercises, role-plays, and real-world scenarios to help participants practice and embed their influencing skills immediately.
Coaching & Mentoring Your Team
In this training, participants will be introduced to techniques to support them as empowering leaders. They will discover some simple ways improve the productivity of their team.
Learning outcomes will included (but not limited to):
- The difference between coach & Mentor
- How coaching is used in modern performance management
- The Grow Model of Coaching
- Introduction to the Action Research Model
- The benefits of coaching
This training is idea for:
- Anyone new to supervision and leadership
- Those wanting to maintain a culture of growth and development within their workforce
- Leaders who wish to find constructive ways to empower their team to improve
- Anyone with an interest in coaching
- Those who wish to encourage mentorship roles within the workforce.
Essential Human Skills
Emotional Resilience in the Modern Workplace
This engaging workshop is designed to help professionals to build emotional resilience, enhance emotional awareness, and develop effective emotion strategies to thrive in today’s fast paced and ever-changing work environment. Suitable for managers, team members, HR professionals, and anyone seeking to build a foundation of essential human skills that impacts behaviour, emotional well-being and performance at work.
Learning Outcomes May Include (but not limited to):
- Understand the fundamentals of emotional intelligence and the impact on behaviours and work performance
- Recognize the role of emotional awareness in managing stress and maintaining well-being
- Explore key strategies for developing emotional intelligence and self-awareness
- Learn practical emotion regulation techniques to manage workplace emotions effectively
- Identify personal triggers and develop personalized coping mechanisms
- Cultivate a growth mindset to adapt to change and setbacks with resilience
- Develop a personal action plan to sustain emotional resilience over time
This workshop is suitable for anyone who:
- Is involved in leadership, HR, or team development roles
- Experiences stress or emotional challenges at work
- Wants to improve emotional management skills
- Seeks to build and sustain a positive and resilient workplace culture
- Wishes to master fundamental human skills
This workshop includes interactive exercises, self-assessment tools, and practical techniques that participants can apply immediately to build their emotional resilience.
Developing Resilience Using Lumina Spark
This interactive training is designed to help professionals harness the power of the Lumina Spark personality profile to build resilience, deepen self-awareness, and enhance capacity to adapt and thrive in challenging situations. A completed Lumina Spark Portrait is required to attend this workshop.
Lumina Spark offers a diagnostic assessment of behavioural skills and provides specific ways to develop behavioural competencies based on each profile. Suitable for managers, team members, HR professionals, and anyone interested in using personality tools to strengthen their resilience and personal effectiveness.
Learning Outcomes:
- Gain an understanding of Lumina Spark’s framework and how it relates to performance and resilience
- Discover how profiles respond differently to resilience and stress management
- Explore strategies for leveraging strengths and managing overextensions identified through Lumina Spark
- Learn practical techniques for building emotional agility and adapting to change
- Develop customized resilience strategies and ongoing behavioural competency plans
- Develop understanding of others’ profiles to increase emotional intelligence and enrich professional relationships
- Create a personal action plan to enhance resilience, increase leadership capability and sustain positive change
This training is suitable for anyone who:
- Is in a leadership, coaching, or team development role
- Wishes to practice high levels of emotional mastery and resilience skills
- Seeks to understand how personality influences behaviour and stress responses
- Is interested in applying Lumina Spark to improve workplace well-being and performance
This training includes a comprehensive 66-page custom Lumina Spark portrait, interactive activities, and practical exercises to help translate Lumina Spark insights into tangible resilience-building and performance strategies. It also includes ongoing coaching support via the Lumina Learning portal.
Dealing with Difficult People
This practical and thought-provoking training gives participants the tools to navigate challenging conversations, frustrating behaviours, and workplace conflict with greater confidence. Whether it’s a tricky team dynamic, a consistently difficult colleague, or tensions that bubble just beneath the surface, we’ll explore how to respond (not react), communicate effectively, and create a more positive, productive work environment. The session draws on principles of emotional intelligence, behavioural insight, and early intervention, with just the right mix of strategy and self-awareness.
Learning outcomes can include (but not limited to):
- Understanding Difficult Behaviour
- Recognise behavioural triggers and emotional responses (yours and others’)
- Understand why certain behaviours frustrate us — and what to do about it
- Explore the impact of stress on workplace dynamics
- Responding Effectively
- Identify the difference between reacting and responding
- Use mindful practices to manage energy and frustration
- Apply conflict coaching techniques to de-escalate tension
- Learn basic mediation principles and when to use them
- Constructive Conversations
- Learn how to prepare for and have difficult conversations
- Provide feedback with clarity and care
- Understand passive, aggressive, passive-aggressive and assertive communication styles
- Preventing Escalation
- Spot early signs of conflict and know how to intervene
- Mitigate risk by avoiding assumptions and clarifying intent
- Develop a personalised action plan for handling ongoing challenges
This training is ideal For:
- Leaders, supervisors and managers navigating team conflict
- Staff working in high-stress or toxic environments
- Professionals responsible for managing complaints or complex people issues
- Anyone feeling drained or stuck by repeated difficult conversations
- Small business owners managing tight-knit teams
- Remote or regional leaders without easy access to external HR or mediation support
Adaptive Emotional Intelligence
This interactive training equips participants with practical emotional intelligence (EQ) skills to enhance workplace dynamics, decision-making, and resilience. Through guided activities and tools, participants will learn to manage emotions, build stronger relationships, and adapt to change with confidence. The session blends theory with actionable strategies for immediate application in the workplace.
Learning outcomes can include (but not limited to):
- Understand the core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills.
- Identify personal emotional triggers and develop strategies to manage them effectively.
- Enhance their ability to respond rather than react in high-pressure situations.
- Improve communication by recognising and addressing emotional cues in others.
- Build adaptive skills to create teamwork, collaboration, and workplace harmony.
- Gain tools to manage stress and maintain resilience during periods of change
This training is ideal for:
- Managers, team leaders, and supervisors who want to improve their leadership capabilities.
- Business professionals seeking to build stronger workplace relationships.
- Teams looking to enhance collaboration and minimise conflict.
- Individuals in customer-facing roles who need to navigate challenging interactions.
- Anyone experiencing significant workplace change or seeking to improve adaptability.
Chaos to Calm
How to use strategic mindfulness techniques to clearly define what approach is needed for challenging situations. Whether it’s too many projects and not enough resource, or unmotivated (or exhausted) staff.
Learning outcomes may include, (but are not limited to):
- Understanding how the brain and body respond to pressure and progress on a scientific level.
- Identifying common emotional and physical states experienced under high pressure or limited progress.
- Applying techniques and strategies to manage workload effectively and become a Time Tamer.
- Supporting team members in navigating their responses to pressure and progress.
- Recognising personal triggers in response to pressure.
- Managing their relationship with pressure to stay motivated and productive.
- Offering support to others who are struggling with excessive pressure or stagnation.
- Communicating emotional responses to pressure using clear, non-emotional language.
This training is ideal for:
- Leaders and managers seeking to develop accountability and support within their teams.
- Individuals aiming to build resilience and manage ambiguity in high-pressure environments.
- Professionals looking to enhance time management, delegation, and resourcefulness.
- Those interested in creating a growth mindset through self-awareness and continuous development.
Tame Your Time
Email Mastery
How to respond to prioritised workload effectively using the advanced Outlook features and tools and to manage workload the right way.
In this training, learning outcomes will include:
- Identify areas of distraction and the warning signs to look for;
- How to focus your attention in the right areas;
- Understand the difference between Urgent and Important tasks;
- Develop stronger prioritisation skills for emails and tasks;
- Understand how to effectively use Categories to manage projects;
- Learn advanced features for automation; and
- Tips on using the Calendar more effectively.
This training is ideal for anyone who:
- Manages multiple projects;
- Needs to keep others on track;
- Has difficulty finding the most important thing in the day and get lost in emails.;
- Loves to flagging but don’t use it properly;
- Needs an extra 2 hours in their day;
- Has missed a deadline, or forgotten about an important email.
Tame Your Time
It’s not about doing more, it’s about doing what matters, without the overwhelm. In this training, we’ll unpack the habits, mindsets and tools that help you get your head clear and your time working for you.
Learning outcomes may include (but are not limited to):
- Recognise your distraction triggers and productivity warning signs
- Strengthen focus and mindfulness around how you spend your time
- Understand procrastination drivers and how to shift out of them
- Learn how to time-block effectively so key people and tasks don’t fall through the cracks
- Break down big, messy projects into easy-to-start actions
- Know the difference between urgent and important—and how to act on it
- Say no with clarity and confidence, without guilt
- Manage mental load and competing demands without burning out
- Build simple systems to organise your week around impact, not chaos
This training is ideal for anyone who:
- Professionals who feel constantly busy but not productive
- Team leaders juggling multiple demands and shifting priorities
- Business owners or consultants who need to make every hour count
- Anyone prone to procrastination, overcommitting, or people-pleasing
- Those who want to feel more in control of their time, energy and workload
- Anyone managing others and trying not to drop the ball on communication or follow-up
- People who are great at getting things done for others but struggle to prioritise their own work
This training is for anyone who wants practical tools, clear thinking, and smart strategies, not vague advice or generic theory to work more effectively, reduce stress, and create more breathing space in their day.
Effective Time Management with Luminar Spark
Time management isn’t just about to-do lists and colour-coded calendars. It’s about understanding how you work best, where you get stuck, and how to make better choices with the hours you’ve got. In this session, we combine practical time management strategies with Lumina Spark’s powerful personality insights to help participants boost focus, reduce overwhelm, and work smarter.
Whether you’re a big-picture thinker who gets bogged down in details, or a detail-lover who struggles to prioritise, this workshop will help you find your rhythm and make time work for you.
Learning Outcomes
Participants will:
- Understand their personal working style using Lumina Spark
- Identify time-wasting habits and energy drainers
- Learn techniques to manage competing priorities
- Discover how personality impacts planning, procrastination and productivity
- Use practical tools to plan and protect time more effectively
- Develop personal strategies to stay on track and avoid burnout
- Explore how to work better with others who have different time styles
This Training is Ideal For
- Professionals juggling multiple roles or responsibilities
- Managers who need to role-model effective time use
- Teams wanting to reduce friction and improve collaboration
- Anyone who feels busy but not productive
- People prone to procrastination, perfectionism or burnout
- Lumina Spark users looking to apply their profile in practical ways
Digital Tools for Productivity
This training will introduce participants to a range of time-saving digital tools that can help ease the load. From scheduling the family (yes, even the cat) to turning voice notes into text and ditching the paper clutter, this training will show participants what’s out there and which ones are worth your time. Most of the tools are free or low-cost, and they’re ideal for busy small business owners, or those wanting to impress their colleagues with their digital knowledge
Learning outcomes may include:
Participants will:
- Discover a range of digital tools and apps designed to save time and boost productivity
- Understand the benefits and limitations of each tool
- Learn how to manage social media, survey people and transcribe audio/video
- Pick up clever ways to streamline daily admin without breaking the bank
- Share experiences with others—what’s working, what’s not, and what might be worth a try
- Get a chance to ask questions and explore some digital solutions or alternative products.
This Training is Ideal For:
- Small business owners trying to claw back some time
- Entrepreneurs and startups juggling multiple hats
- People who’ve heard there are tools out there but don’t know where to start
- Anyone responsible for improving efficiency, systems or productivity in a small business
- Curious minds open to trying something new (especially if it’s free or low-fuss)
Chaos to Calm
Strategic mindfulness techniques to clearly define what approach is needed for challenging situations. Whether it’s too many projects and not enough resource, or unmotivated (or exhausted) staff.
Learning outcomes may include, (but are not limited to):
- Understanding how the brain and body respond to pressure and progress on a scientific level.
- Identifying common emotional and physical states experienced under high pressure or limited progress.
- Applying techniques and strategies to manage workload effectively and become a Time Tamer.
- Supporting team members in navigating their responses to pressure and progress.
- Recognising personal triggers in response to pressure.
- Managing their relationship with pressure to stay motivated and productive.
- Offering support to others who are struggling with excessive pressure or stagnation.
- Communicating emotional responses to pressure using clear, non-emotional language.
This training is ideal for:
- Leaders and managers seeking to develop accountability and support within their teams.
- Individuals aiming to build resilience and manage ambiguity in high-pressure environments.
- Professionals looking to enhance time management, delegation, and resourcefulness.
- Those interested in creating a growth mindset through self-awareness and continuous development.
