THI Conversation Lab – March Session

Conversations don’t become difficult because of the words alone. They become difficult when emotion enters the room and we lose our centre.

When pressure rises, tone sharpens, defensiveness appears, or people shut down, even skilled professionals can find themselves reacting instead of responding. The ability to stay regulated in these moments is what separates conversations that escalate from conversations that create clarity, trust, and progress.

This month’s THI Conversation Lab focuses on helping you maintain calm authority and emotional steadiness in real-time dialogue, even when stakes, tension, or personalities run high.

In This Lab, You’ll Practise

• Managing emotional charge in real-time dialogue

• Staying calm and centred under pressure

• Avoiding emotional leakage, defensiveness, or shutdown

• Applying the SCARF Model (Status, Certainty, Autonomy, Relatedness, Fairness) to guide your responses