Assertive communication for challenging and awkward conversations
In today’s fast-paced, automated and resource-constrained environment, mastering emotional resilience is essential for sustaining high performance. This masterclass shares practical techniques to strengthen your emotional resilience, helping you be resourceful, credible, and high performing, even when facing overwhelming internal and external demands.
Learning Outcomes:
- Recognize the emotional dynamics involved in delivering and receiving tough feedback
- Utilize assertive communication techniques to navigate resistance and foster understanding
- Create a plan for turning difficult conversations into opportunities for mutual growth and enhanced trust
This workshop is suitable for anyone who:
- Regularly or occasionally needs to deliver difficult information in their role
- Wants to improve their communication skills in sensitive situations
- Seeks to handle challenging conversations more professionally and compassionately
- Is involved in HR, customer service, or leadership roles requiring delicate communication
