This masterclass focuses on the communication practices that rebuild trust and psychological safety after damage has occurred. Participants will explore how everyday leadership conversations restore safety and repair dysfunction.   

Participants will learn practical communication strategies for naming tension, addressing breakdowns without blame, and leading repair conversations that invite accountability and openness.  

Learning Outcomes: 

• Use repair-oriented language to address breakdowns without blame, defensiveness, or withdrawal 

• Name tension and dysfunction directly while maintaining psychological safety 

• Frame expectations and accountability conversations to reduce tension and increase ownership 

• Facilitate dialogue that shifts teams from avoidance or silence into honest, productive conversations 

• Apply communication practices that rebuild trust incrementally and sustain healthy team dynamics over time