The Top 3 Reasons People Get Into Conflict in the Workplace

Workplace conflict is inevitable, especially in a toxic workplace where communication issues, differing values, and unclear expectations are common. As an accredited workplace mediator, I often hear employees express the desire for better communication, mutual respect, and the ability to focus on their work without disruption. While this sounds like a simple ask, the reality is that what constitutes “common sense” can vary significantly from one person to the next. This misalignment of expectations often leads to misunderstandings, frustration, and, ultimately, workplace conflict. 

In my experience, workplace conflicts usually arise from three key issues: differences in communication styles, varying definitions of respect, and unclear work distribution. 

1. Misaligned Communication Styles: A Leading Cause of Workplace Conflict

Communication breakdowns are one of the most frequent causes of workplace conflict. In any work environment, people have different preferences when it comes to how they communicate. One person might prefer to communicate via email, while another insists on face-to-face or phone interactions. When these differences aren’t addressed, it can create tension, misunderstandings, and frustration. 

For example, I once facilitated a mediation between a field worker and their team leader. The field worker felt micromanaged by frequent phone calls while out in the field, preferring email communication to track their work and stay organised. On the other hand, the team leader valued verbal check-ins and used phone calls as a way to stay connected with the team. Neither approach was wrong, but both were incompatible. 

The solution? A compromise. The field worker agreed to reduce email communication in favor of more verbal interactions, while the manager scaled back phone calls and switched to email for routine updates. This balanced approach allowed both parties to feel comfortable and respected in their communication methods. 

Takeaway: In a toxic workplace, communication styles are often a point of contention. To avoid workplace conflict, it’s essential to identify and adjust to differing communication preferences. Open dialogue and adaptable communication styles are key to creating a work environment where all parties feel heard and understood. 

2. Differing Views of Respect: A Source of Friction in the Workplace

Respect is a core value in any workplace, but what constitutes respect can vary widely from one person to another. This disparity in expectations can easily lead to misunderstandings, frustration, and conflict. For example, in a mediation I conducted between a sociable team member and a task-focused manager, the issue of respect was at the heart of their conflict. 

The team member believed that taking the time to chat with colleagues built positive relationships and created a supportive work culture. However, the manager saw these interactions as a waste of valuable work time, preferring to get straight to business; walking directly to the office each morning without greeting the team. The manager’s approach, while efficient, was perceived by the team member as dismissive and disrespectful. 

After discussing their differences, both parties agreed to a compromise. The manager agreed to briefly greet the team each morning and engage in light conversation, while the team members promised to limit chat times to designated breaks. This agreement allowed both sides to feel respected while maintaining productivity. 

Takeaway: In a toxic workplace, the lack of mutual respect can cause significant tension. Understanding that respect is subjective and varies from person to person is crucial in reducing workplace conflict. Clear communication, requests and setting expectations around respect can help create a more harmonious work environment. 

3. Unclear Distribution of Work: Fueling Workplace Conflict

One of the most common sources of conflict in the workplace is the unclear distribution of tasks. When responsibilities aren’t clearly defined or communicated, it can lead to confusion, resentment, and an overwhelming sense of unfairness. Team members may feel like they are carrying a heavier load than others or may not understand what is expected of them in terms of deadlines and priorities. 

In many toxic workplaces, there’s often an unspoken assumption about who is responsible for what. However, without clear guidelines, this ambiguity leads to frustration and conflict. 

The solution is simple: establish clear guidelines for task distribution. Define roles, responsibilities, and timelines, and make sure everyone is on the same page. This clarity helps prevent misunderstandings and ensures that workloads are distributed fairly, reducing the likelihood of resentment building up over time. 

Takeaway: When work distribution is unclear, it can quickly escalate into workplace conflict. To avoid this, create a culture of transparency by setting clear expectations for each team member’s responsibilities. This can prevent feelings of overwhelm and ensure that everyone is held accountable for their tasks. We recommend using a RACI model of transparent communication

Final Thoughts: Transforming Workplace Conflict into Cooperation

Workplace conflict, while common, doesn’t have to lead to a toxic workplace. By addressing key issues such as communication, respect, and work distribution, many conflicts can be resolved or avoided entirely. The key to effective conflict resolution is mutual understanding, open dialogue, and a willingness to compromise. 

In any work environment, differences are inevitable, but when handled thoughtfully and with empathy, they can lead to stronger, more collaborative teams. If you’re facing conflict at work, take a step back and consider whether miscommunication, differing interpretations of respect, or unclear responsibilities are contributing to the issue. By addressing these root causes and creating an open communication, you can create a healthier, more productive workplace for everyone involved. 

If workplace conflict is affecting your team’s productivity or morale, consider reaching out to us to facilitate a resolution or talk to us about conflict coaching. Taking proactive steps to manage workplace conflict can help transform a toxic workplace into a more positive, respectful, and collaborative environment. 

By focusing on effective communication, respect, and task clarity, businesses can not only resolve workplace conflict but also prevent it from happening in the first place. Remember, a healthy workplace culture is built on understanding, compromise, and a shared commitment to creating an environment where everyone can thrive.