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Customer Service Insights & Techniques

Customer Service, Word of Mouth, Strategy

This workshop enhances your customer service skills by identifying good and bad experiences, understanding needs and expectations, and developing effective strategies. It covers word of mouth, managing complaints, and building a consistent, high-quality service approach.

Key Learning Objectives:

  • Unpacking what good customer service is
  • Identifying good and bad customer service experiences
  • Client and customer expectations and judgement
  • Word of mouth
  • Managing objections and complaints
  • How to build a customer service strategy.

Who Should Attend?

  • Anyone involved in the delivery of service
  • Those who are front facing to a business
  • Anyone who may need to deal with difficult customers or clients
  • Those wanting to streamline the customer experience
  • Those who want to improve their repeat business with simple tips and tricks.
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