Delivering Tough Messages with Confidence, Compassion, and Curiosity

by Cecilia Yeung | Oct 20, 2025 | Communication, Conflict Resolution, Leadership, Resilience, Stress Management

Delivering Tough Messages with Confidence, Compassion, and Curiosity  Delivering bad news is never easy. Yet, it’s one of the most vital skills a leader, manager, or business owner can master. What are the strategies for communicating difficult messages without...

Kind Words for Tough Talks

by Dame | Sep 23, 2025

As a manager, leader or professional balancing urgent demands and strategic priorities, learning how to deliver bad news effectively is vital. This free masterclass reveals proven techniques to communicate difficult messages with empathy professionalism—helping you...

Mastering Difficult Conversations: Communication Techniques That Build Empathy and Trust

by Cecilia Yeung | Sep 7, 2025 | Communication, Emotional Intelligence, Leadership, Workplace Culture

Mastering Difficult Conversations: Communication Techniques That Build Empathy and Trust  In every workplace, community, or leadership role, we face moments that require us to deliver uncomfortable truths—whether it’s giving feedback, announcing change, or...

Kind Words for Tough Talks

by Dame | Jul 18, 2025

As a manager, leader or professional balancing urgent demands and strategic priorities, learning how to deliver bad news effectively is vital. This free masterclass reveals proven techniques to communicate difficult messages with empathy professionalism—helping you...

Words That Work: Unlock the Power of Persuasion

by Dame | May 26, 2025

Struggling to articulate your thoughts clearly or influence others effectively? Join the Hinwood Institute’s transformative webinar, “Words That Work: Unlocking the Power of Persuasion.” Led by Barbara Clifford, renowned as The Time Tamer, this...