by Cecilia Yeung | Sep 7, 2025 | Communication, Emotional Intelligence, Leadership, Workplace Culture
Mastering Difficult Conversations: Communication Techniques That Build Empathy and Trust In every workplace, community, or leadership role, we face moments that require us to deliver uncomfortable truths—whether it’s giving feedback, announcing change, or...
by Barbara Clifford | Jun 17, 2025 | Communication, Conflict Management, Leadership, Workplace Culture
7 Strategies to Stay Calm in Difficult Conversations Difficult conversations are inevitable. Whether you’re addressing a performance issue with a team member, discussing boundaries with a partner, or confronting a friend about a hurtful comment, these...
by Barbara Clifford | May 29, 2025 | Coaching, Emotional Intelligence, Leadership, Team Management, Workplace Culture
Why Great Leadership Begins With Psychological Safety — Not Perfect Solutions I recently came across a thought-provoking piece in Harvard Business Review that made me stop and reflect. It was about a well-worn leadership mantra that many of us, myself included —...
by Barbara Clifford | Apr 21, 2025 | Communication, Emotional Wellbeing, Leadership
How to Overcome Micromanagement and Improve Your Leadership and Communication Skills Micromanagement is a common leadership pitfall that many leaders fall into without realising it. You may believe you’re upholding high standards or paying attention to...
by Barbara Clifford | Apr 21, 2025 | Communication, Emotional Wellbeing, Leadership
5 Mistakes Leaders Make When Giving Feedback When I use the term Performance Management it fills most people with a feeling of dread. Performance management is a critical aspect of leadership, yet many new leaders find performance conversations challenging and...
