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5 Mistakes You’re Making with Your Customer Service

5 Mistakes You’re Making with Your Customer Service

by Barbara Clifford | Jan 30, 2023 | Communication, Leadership

Customer service is integral to protecting and maintaining repeat business. We all want repeat business, it doesn’t matter what your product or service is. If you can get repeat business and word of mouth then you don’t have to struggle for new clients....

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New Articles

How Do You Become More Resilient?

Resilience isn’t about forcing yourself to “stay strong” — it’s a set of practical habits that help you stay steady when life gets overwhelming. This article breaks down how resilient people think, adapt and respond, and shows you simple ways to build those same skills into your everyday life.

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Assertive Communication: How to Stop Over-Explaining and Start Speaking with Confidence

Do you tend to over-explain in conversations or meetings? It’s a common habit that can dilute your message and confidence. In this guide, you’ll learn six actionable ways to master assertive communication, speak clearly, and hold your space with confidence.

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Stop Calling Yourself “Crazy Busy”: How to Switch Into Ready Mode

When you call yourself “crazy busy,” your brain shifts into panic mode — increasing stress, reducing clarity and making everything feel urgent. This article shows you how to switch into Ready Mode using ER-style triage, smarter life design and simple mindset shifts that help you stay calm, focused and in control.

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Gen Z, Millennials, Gen X, Boomers: How Do You Get Everyone Pulling Together?

Five generations are now working side by side — each shaped by unique influences, values and experiences. Discover how to reduce stereotypes, bridge communication gaps and build collaborative, high-performing teams where every generation contributes their strengths.

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How Does Your Personality affect Time Management

Psychological safety can transform team performance—but it lives and dies by leadership behaviour. In this blog, we unpack the habits that strengthen trust, spark innovation and reduce turnover, and the missteps that quietly erode culture. If your team is going silent, struggling, or holding back, these insights will show you what to do next.

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The Leadership Habits That Build (or Break) Psychological Safety

Psychological safety can transform team performance—but it lives and dies by leadership behaviour. In this blog, we unpack the habits that strengthen trust, spark innovation and reduce turnover, and the missteps that quietly erode culture. If your team is going silent, struggling, or holding back, these insights will show you what to do next.

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3 Secrets of Resilient People: What Can We Learn from Lucy Hone’s Story?

Resilience isn’t something you’re born with — it’s something you build. Drawing on Dr Lucy Hone’s TED Talk, this blog explores the three habits that help resilient people navigate adversity with strength and clarity. Learn how acceptance, focused attention and intentional action can transform how you cope, recover and rebuild.

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Is Something Off at Work? (5 Culture Red Flags People Miss)

Workplace culture doesn’t collapse overnight—it erodes through small behaviours. Here are the five early red flags most people miss and how to restore trust and psychological safety.

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Stress Management and Emotional Resilience: What Neuroscience Can Teach Us About Staying Calm Under Pressure

Neuroscientist Daniel Levitin’s TED Talk reveals how stress clouds our judgment and why proactive planning is key. Learn how emotional resilience, pre-mortem thinking, and stress management systems can help leaders and professionals stay calm and effective when pressure hits.

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The Unspoken Crisis: Trust, Psychological Safety, and the Pain of Dysfunction 

Psychological safety and trust are the quiet forces that shape every team’s performance. When they slip, dysfunction grows—silence, burnout, passive-aggressive behaviours, and hidden conflict. This guide breaks down the early warning signs, practical meeting moves, team norms, and leader actions that rebuild safety, restore trust, and strengthen accountability.

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← 3 Mistakes You're Making that are Costing You Time with Your Social Media 5 Habits for Developing Emotional Resilience →
← 3 Mistakes You're Making that are Costing You Time with Your Social Media 5 Habits for Developing Emotional Resilience →

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