Assertive communication for challenging and awkward conversations

by Dame | Sep 23, 2025

In today’s fast-paced, automated and resource-constrained environment, mastering emotional resilience is essential for sustaining high performance. This masterclass shares practical techniques to strengthen your emotional resilience, helping you be resourceful,...

Respectful, Not Reactive: The Assertive Way to Give Bad News

by Dame | Jul 28, 2025

In today’s fast-paced, automated and resource-constrained environment, mastering emotional resilience is essential for sustaining high performance. This masterclass shares practical techniques to strengthen your emotional resilience, helping you be resourceful,...

Customer Service Insights & Techniques

by Dame | Jul 25, 2024

Purchase Your Tickets This workshop enhances your customer service skills by identifying good and bad experiences, understanding needs and expectations, and developing effective strategies. It covers word of mouth, managing complaints, and building a consistent,...

Customer Service Training

by Barbara Clifford | Sep 4, 2023

Purchase Your Tickets Northern Territory Chamber of Commerce in partnership with registered training organisation RTO# 40961,The Hinwood Institute and Knowledge Access, would like to invite all business to join a one-day intensive workshop to learn how to create...

Customer Service Training

by Emma Gineta | Mar 6, 2023

Purchase Your Tickets Northern Territory Chamber of Commerce in partnership with registered training organisation RTO# 40961,The Hinwood Institute and Knowledge Access, would like to invite all business to join a one-day intensive workshop to learn how to create...